What's your technical support policy?

We have office personnel available Monday through Friday from 9am - 5pm to answer general Internet questions. Our hardware technicians are available for problems relating to our clients' Internet connections Monday through Friday, 9am - 5pm.

Specifically:

At any time without charge we will:

• Track down any problem with software/hardware on our end.
• Provide information needed to set up a dialup account (phone numbers, DNS, etc).
• Check your username/password.
• Check your login attempts to ensure you are using the correct username/password.
• Deal with configuration issues on your end.
• Answer questions regarding access, email, DNS, etc.
• Address any other problems affecting your Internet connection.

We offer support for the software that Niagara Internet provides (MS IE5+ and MS Outlook Express). Sorry, we cannot provide general computer help or deal with non-Internet related hardware or software issues on your end, nor can we walk you through the initial set up. We do, however, provide free disks and printed instructions. We also offer on-site service for a nominal fee.