• 1.1 My modem dials in, but my computer says the login failed and to check my username and password.
• 1.2 I believe I have everything set up, but why isn't my modem dialing?
• 1.3 My modem has dialed in, and I see a window on my screen that says I'm connected.. but nothing is happening. Where's the Internet?
• 1.4 Why do I keep getting disconnected?
• 1.5 I'm using Windows, and I can't save my password. The Save Password check box is grayed out.
• 1.6 I use Windows, and when I open my web browser, it doesn't connect me to Niagara Internet any longer.
• 1.7 After my modem dials, I hear a Sprint recording. I can't ever connect to Niagara Internet.
• 1.8 What's the best way to solve connection problems with Windows?
• 1.9 Something just isn't working right! Your network must be messed up.
• 1.10 I have this really fast modem. How come my connection speed is so low?
• 1.11 Every time I login, I ALWAYS get 26,400 baud.
• 1.12 I have a 56K modem. How come I can only get 33,600 baud?
• 1.13 I have a 56K modem and am dialing your 56K number, but I'm not getting anywhere close to the fastest speed of my modem.
• 1.14 How do I change the phone number I'm dialing? Every time I change it in the Connect To window it reverts to the old number.

2. Email

• 2.1 I just sent an email to my friend, but I got a message back saying it couldn't be delivered! What's up with that?
• 2.2 I'm telling you, it's not possible that this email bounced, because I am just replying to an email my friend sent me, and they can't send me an email without a valid address.
• 2.3 My friends tell me that they keep sending email to me and it's bouncing!
• 2.4 I am getting email but there is nothing in the message!
• 2.5 I'm having big trouble retrieving my email. I keep getting the same messages over and over, or the transfer of my first message is timing out.
• 2.6 When my mail software connects to Niagara Internet, I get the message Authentication failed.
• 2.7 I should be able to get huge e-mails, all of my friends do. I think your mail server is broken.
• 2.8 I sent an email and a few hours later received something from MAILER-DAEMON. It says my email has been undeliverable for 4 hours. Is your mail server working?
• 2.9 Who is this MAILER-DAEMON guy?
• 2.10 Do you sell your client list?
• 2.11 I use Netscape mail from your CD, and it prompts me for my password all the time. It's a pain.
• 2.12 Why can't I send e-mail through Niagara Internet when logging through another domain?
• 2.13 Every time I check my mail using Outlook Express I get disconnected from the Internet. I have no problems staying connected any other time. What is going on?

3. Web browsing and Internet sites

• 3.1 What can I do to protect my kids from seeing all that bad stuff I hear is on the web?
• 3.2 How can I change my browser's default start page so that it loads Niagara Internet's home page?
• 3.3 When I try to surf the web with my browser, I get an error that says there was no DNS entry.
• 3.4 A site I just connected to earlier in the day is now impossible to bring up! It says the server may be down.
• 3.5 Connecting to some web sites is really slow. What's wrong with Niagara Internet's connection to the Internet?
• 3.6 When I type in a web address, I don't get any results!

4. What kind of software can I use with my Niagara Internet account?

5. How can I improve performance?

• 5.1 Defragging your hard drive.
• 5.2 Reduce your browser cache.
• 5.3 Upgrading your operating system.
• 5.4 Upgrading your computer hardware.

6. What's your technical support policy?

7. Basic Dial-up Settings

8. Glossary of Internet Terms