Voice1: 716-284-3246
Voice2: 716-856-3438 9AM - 5PM
Fax: 716-284-7166
Support Email: support@niagarainternet.com
Prior to calling Technical Support you should have
following items available.
| 1 |
Your User Name for your Niagara Internet
Account |
|
| 2 |
Your Password for for your Niagara Intenet Account |
|
| 3 |
The local phone number that you dial into
for Internet Access |
|
| 4 |
Your Operating System CD |
|
Here are some tips to assist you in getting help with your Internet
connection:
Write it Down
Make notes of exactly what went wrong, what software applications you were
running, and what you were doing immediately before your connection dropped
or machine crashed. Particularly note the error message (if any) that popped
up.
Call the right people
Try to make your support call to the company
that is responsible for the product that
is giving you trouble. This is not always
the program that is generating errors.
This one can be tough, because it involves
making an educated guess as to where the
problem originates. But there are a few
guidelines, such as deciding whether it
is a hardware or a software based problem.
If you have trouble with a word processing
program, Niagara Internet is not going
to be able to help you because they didn't
provide you with the word processing program.
Keep a log
Maintain a log book or diary of the information above; the software that you
have installed, and any crashes or freezes that you suffer. Tracking down
the root cause of problems often requires spotting a trend or a pattern over
time. Having a log will speed this diagnosis up. Good documentation of
problems could also be the deciding factor in pursuing a warranty claim
against a manufacturer.
Keep track of your software
Make a list of all the software that you have installed on your machine,
including version numbers and serial or registration numbers if applicable.
Keep this log book up to date as you add new software and update older
software. This will come in very handy when calling someone for technical
support, because they're guaranteed to ask you. Having the
serial/registration numbers written down in a central place is a good idea
in case the original disks or manuals are lost or destroyed; you'll likely
need these numbers to order replacement disks or to install upgraded
versions.
Restart your machine
Before calling, restart your computer to flush it's memory. Often times, a
simple reboot can correct problems.
Scandisk and Disk Defragmenter
Click Start-Programs-Accessories-System Tools.
You should find two Windows programs, Scandisk and Disk Defragmenter. These
utilities can correct many problems. When was the last time you ran either?
|
